Blog

1. Support multiple call appearances in Polycom phones by allowing Admin to map multiple line keys to a single extension in Phone Configuration UI
2. Support service-specific conference bridge dial-in number by allowing Admin to specify it in Service provisioning UI. User Web portal and billing incorporate the change.
3. Make a new application Hunt Group Step Configuration that allows an assigned user (intended for Local Admin) to do Hunt Group step configuration from the convenience of user Web portal.

Greetings-Only voice mailbox support added.

• 0 is allowed for maximum number of message for service and phonelines.
• Setting 0 as maxmsg for a voicemail box means it is greetings only.
• Message playing rule:
  
  • if a vm box is greetings only the caller will listen to recorded 'unavailable message' for that mailbox,
  • otherwise it will play the recorded 'name' for that box + "is unavailable" message
  • if none of the message is recorded for the box it will declare the box number + "is unavailable" message

• Allow direct call forwarding to a voicemail account by input *XXXX into Basic/Selective Forwarding destinations.
• (Enhancements) Remove Unforward button from Advanced Forwarding UI to prevent accidental deletion of Selective Forwarding rules. Unforward can only be done from the main extension configuration window. A user can select either Basic/Selective or Advanced Forwarding but not both.
• (Bug fix) Remove duplicate PSTN number from DID Sim ring targets 

1. Enhanced basic call forwarding by adding selection of different call forwarding targets per received caller ID numbers including none
2. Added selective call blocking (black list caller ID numbers including none) per Service (applies to all DIDs in the Service) and DID (applies only to a specific DID in the Service)
3. Call Routing Server UI enhancements:

• • User selectable number of rows in table display and navigation back and forth between displays
  • Multiple selection and un-selection of table rows for deletion to be confirmed by an additional prompt

1. CFNA ring targets now include Sim ring targets too.
2. An XML file containing all the CDRs of the past day is generated at 00:00 UTC everyday and placed in /var/c3voice/billing directory. 

1. The scope of the following features was expanded to include all the Services within the same Customer
   
   • Directory dialing to include extensions in all the services within a customer
   • Voicemail distribution list to include extensions in all the services within a customer
   • Broadcast extensions scope to include all the services within a customer
   • Extension sim ring targets to include all the services within a customer and also to include 10-digit North American PSTN numbers
2. Caller ID (both Number and Name) will not be sent out if a user dials a phone number prefixed by *67.
3. Call Forwarding No Answer (CFNA) can be configured (either by Admin or a user from C3Voice Web portal Advanced Call Forwarding) with different ring durations for internal (extension dialed) and external (DID dialed) calls, respectively.

NOTE: Currently CFNA ring targets include Broadcast extensions but not Sim ring targets. This shortcoming will be addressed in the next update.

• C3Voice user can make a callback to the caller who left the message during a voicemail session using an advanced option (follow the instructions as prompted), provided that C3Voice received a caller id number that is either a 10-digit North American phone number or a 4-digit C3Voice extension.
• C3Voice admin can configure a 0-escape target (an extension) for a Service and also an individual extension (which overrides the Service target) so that a caller can escape from a voicemail session to the specified target by pressing the 0 key.
• From a user Web portal application a C3Voice user can maintain a number of voicemail distribution lists. Each distribution list consists of valid extensions and corresponding user names within the service. A user can upload a message from a local directory (e.g. saved voicemail message) and send it out to one or more voicemail distribution lists.
• C3Voice admin can enable sending out a text messaging notification to a specified address when a new voicemail is left for an extension.

• Add a C3Voice Admin tool that enables the following (for RS provisioning).
  • Search for DIDs added/deleted for multi-selectable (including all) service contexts since a specific date/time
  • Export the results to CSV files (separate files for Added and Deleted DIDs) with (From, To) range columns

• Enable C3Voice Admin and also local users to configure Sim ring targets for internal (4-digit dialing) calls

Voicemail Usage Policy:

System default values have been set as follows:

• Max Messages per user=50
• Max Message Length=300 sec
• Delete after fwd to email=No.

Admin may override the above for different services and extensions within the service from the Service and Extension provisioning windows, respectively.

CNAM:

For a new Service the default value will be the Service’s full name.

For existing Services it remains to be empty. That is the current value, i.e. no CNAM.

Admin may assign any value to the Service CNAM as desired by the customers.

Admin may also override the Service CNAM for a specific extension by its Line Description.

Calling other IVRs define in Service from within an IVR Editor

Any IVR defined in a Service can be called (more specifically Goto) by other IVR from within an IVR Editor.

1. VCC CC Admin can Activate or Inactivate queues from Admin UI. Inactivated queues will retain all the historical reporting and call recordings, but can no longer receive calls. Inactivated queues will not be waited during VCC restart.
2. VCC queue voicemail calls are diversion inhibited, i.e. they will not be diverted to an agent's personal voicemail box even if s/he did not answer the call. Forcing an agent to Unavailable for Not Responding rule also applies to queue voicemail calls. These updates will prevent an agent, who forgot to sign out during off-hours, from receiving repeated queue voicemail calls that eventually flood out his/her personal voicemail box.  

Voicemail storage backend has been migrated from Zimbra mailserver to Asterisk file system.

All customer voicemail accounts and saved contents have been moved.

Reason for migration: 

Random Asterisk crash caused by the IMAP Lib that connects Asterisk and Zimbra server (as a voicemail storage server).

IMAP Lib is not an official Digium component.

It is a contribution by University of Washington.

It had a number of shortcomings to begin with and we managed to overcome one after another.

However we could not fix the memory segmentation fault and resulting random crash after spending so much effort.

"C3 Click to Dial" is released internally within Vantage. Download site URL ishttp://192.168.200.150:4445/download

This is an exact duplication of the forthcoming official public download sitehttp://www.vantageip.com/download

 After incorporating user feedback and pending approval of EUSLA by General Counsel’s office, the public download site will be good to go.

• Admin has an option to select one of the three call waiting indicator sound: beep (default), ring or silent, for the Polycom phones belonging to a Service
• If a hunt group does not have a terminal step (Goto/IVR/Voicemail) and all steps (ring with Dial application) were unsuccessful (timeout or trunk busy), the caller will hear a busy tone

• C3 Admin can block sending a caller ID for a specific extension by configuring its external caller ID empty.
• An SLA can be mapped to an instance of a BANG broadcast/shared extension.
• If a caller dials a non-existing extension, s/he will hear an announcement saying “that extension does not exist.”

• C3Voice Conference Enhancement:
  • Change reservationless conference to start when the first participant joins
  • Add read-only (for copy and paste to any desktop application) text box for conference info
  • Add RESTful API for conference add/edit/delete that can be used by any 3rd party application

• C3Voice Enhancement:
  • Add Silence as an option for Music on Hold (MOH)
  • In Phone Configuration Server (CF) for a Service specific directory, create symbolic links to default firmware file locations only if symbolic links do not already exist
  • In CF change directory and file permissions as requested by Vantage Engineering
  • Enable SLA mapping to an old BANG shared extension
  • Comment out minsecs = 3 in voicemail.conf so that any length of voicemail is recorded
  • Comment out operator = yes in voicemail.conf so that even if a caller presses digit '0' accidentally the call will not be released