- VCC CC Admin can Activate or Inactivate queues from Admin UI. Inactivated queues will retain all the historical reporting and call recordings, but can no longer receive calls. Inactivated queues will not be waited during VCC restart.
- VCC queue voicemail calls are diversion inhibited, i.e. they will not be diverted to an agent's personal voicemail box even if s/he did not answer the call. Forcing an agent to Unavailable for Not Responding rule also applies to queue voicemail calls. These updates will prevent an agent, who forgot to sign out during off-hours, from receiving repeated queue voicemail calls that eventually flood out his/her personal voicemail box.
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