- Provide a text editor for an individual phone's configuration file in C3Voice Admin Web portal that will override the Service-wide default parameter values
- Expand the scope of the following C3Voice features to different Services within the same Customer
- Hunt Group and DID step configuration Step Type list will include IVRs defined in other Services within the same Customer
- User's phone association will include phones defined in other Services within the same Customer
- IVR Editor parameters will include entities (extensions, IVRs, etc.) defined in other Services within the same Customer
- SLA to extension mapping will include SLA extensions define d in other Services within the same Customer
- Speed and Watch Dial list will include extensions defined in other Services within the same Customer
- Support the following Polycom phone configurations:
- Auto Answer
- No Call Waiting
- Voicemail message reminder audio
- Added external caller id field to the queue configuration page to be presented when an agent makes an outbound queue call
- Made Asterisk not to add the outside called party number in a Diversion header after receiving a 302 from RS
Overview
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