1. Provide a text editor for an individual phone's configuration file in C3Voice Admin Web portal that will override the Service-wide default parameter values
2. Expand the scope of the following C3Voice features to different Services within the same Customer
   
   1. Hunt Group and DID step configuration Step Type list will include IVRs defined in other Services within the same Customer
   2. User's phone association will include phones defined in other Services within the same Customer
   3. IVR Editor parameters will include entities (extensions, IVRs, etc.) defined in other Services within the same Customer
   4.  SLA to extension mapping will include SLA extensions define d in other Services within the same Customer
   5. Speed and Watch Dial list will include extensions defined in other Services within the same Customer
3. Support the following Polycom phone configurations:
   
   1. Auto Answer
   2. No Call Waiting
   3. Voicemail message reminder audio
4. Added external caller id field to the queue configuration page to be presented when an agent makes an outbound queue call
5. Made Asterisk not to add the outside called party number in a Diversion header after receiving a 302 from RS