How Can I Reset My Password?*

You can reset your password by:

1. Click "Forgot Password?" at the bottom of the Login screen
2. Type in your email address
3. Click "Submit"

*If you are accessing IntelliWriter via your LMS (i.e. Canvas, Blackboard, D2L) you will not have a password to log into the platform. Simply go to your LMS and the course in which you are using IntelliWriter, and click on the IntelliWriter icon. 

How Do I Know Who Shared a Document with Me?

From a File

1. From the File dropdown, select "Open Document."
2. Select from the "Documents," "Shared to Me," and "Shared by Me" subfolders
   1. "Documents" allows you to:
      1. Share your documents
      2. Rename your documents
      3. Delete your documents
      4. Manage sharing permissions for your documents
         1. Click "Share" to view a full list of all shared persons and their permission levels
   2. "Shared to Me" allows you to view all documents shared to you
      1. Click "Show versions" to see all versions you and the author have created. The author's name is listed to the right of the document information.
   3. "Shared by Me" allows you to manage
      1. Share your documents
      2. Rename your documents
      3. Delete your documents
      4. Manage sharing permissions for your documents
         1. Click "Share" to view a full list of all shared persons and their permission levels

While in a Document

1. Click on the "Share" tab
2. This tab will tell you whom you've shared the document with.

Why Can't My Student Share a Document with Me?

1. In order for your students to successfully share a document with you, you must activate your account as a faculty or tutor. To activate your account, do one of the following options:
   1. Log into your IntelliWriter account via your LMS (Canvas, Blackboard, D2L, etc.) 
   2. Follow the Self-Registration Process 

Why Can't I Comment on or Edit This Shared Document?

The document's author decides on the permission level which you will have as they share it with you. There are three permission levels the author might have selected:

1. Read - the shared to person can only read your document, they cannot change you writing or interact with your document in any way. This is the lowest permission level
2. Comment – the shared to person can read your document, and also add their thoughts or suggestions as comments. They cannot alter or change your writing in any way
3. Write – the shared to person can read, comment on, or write in your document. Writing includes adding to your writing, deleting sections, or performing other actions. This is the highest permission level

If you feel the author has provided you with the wrong permission level, ask them to change it to the proper level. As soon as they make the change, it will take effect in your account.

Why Can't I run a Cite.ai report?

Institutions that have activated the Cite.ai feature will show a "Check My Writing" button under the Cite.ai log in the Resources tab. If that button does not appear, your institution has not enabled this feature. Confirm with your institution if you should have access to Cite.ai. 

Why is Text in My Document Highlighted?

Text might be highlighted for one of two different reasons:

1. The text might be highlighted using the "Background Color" functionality in the Font section of the Ribbon.  To remove the highlight or change the color:
   1. Select the text
   2. Click the bold "A," which is highlighted in yellow, at the bottom right of the Font section of the Ribbon
   3. Select a color, or click "More Colors" for a full list of color options
   4. To remove all highlighting, select "Automatic" at the top of the color list
2. The text might be highlighted because you or someone with which you shared your document has added a Comment specific to that section of text.  To view the comment:
   
   1. Click the "Review" tab
   2. Click the "+" button to the left of the Comments section in the Review pane.