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**SMS opt outs are handled automatically by the application if the recipient texts: Stop, Quit, Unsubscribe or Cancel in compliance with federal regulations on SMS communications. If you forget to include these filters, the application will automatically remove opted out recipients from the communication. Inclusion of the filter is necessary only for the user to be able to accurately see how many SMS messages will be sent out prior to the communication.

        4.  When filtering for completed activities, consider using the close date to display all completed records.  

             a. If you wish to filter on a specific date, select "Close date" Equals "Date" in the Advanced search.

             b. To filter on days following the selected date, navigate to Advanced search and select "Close date" greater than "Date".

             c. To filter on days before the selected date, navigate to Advanced search and select "Close date" less than "Date".

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