What is My Student's Password?

When you created your students as Users, you entered their name, their email address and you created their password.

How Can I

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Reset My

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Password?*

Your student You can reset their your password by:

1. Clicking Click "Forgot your passwordPassword?" at the bottom of the Login screen
2. Entering his or her email
3. Clicking "Reset"Type in your email address
4. Click "Submit"

*If you are accessing IntelliWriter via your LMS (i.e. Canvas, Blackboard, D2L) you will not have a password to log into the platform. Simply go to your LMS and the course in which you are using IntelliWriter, and click on the IntelliWriter icon. 

How Do I Know Who Shared a Document with Me?

From a File

1. From the File section of the Ribbon, click the Folder icon. A window will pop updropdown, select "Open Document."
2. Select from the "Documents," "Shared to Me," and "Shared by Me" subfolders
   1. "Documents" allows you to:
      1. Share your documents
      2. Rename your documents
      3. Delete your documents
      4. Manage sharing permissions for your documents
         1. Click "Share" to view a full list of all shared persons and their permission levels
   2. "Shared to Me" allows you to view all documents shared to you
      1. Click "Show versions" to see all versions you and the author have created. The author's name is listed to the right of the document information.
   3. "Shared by Me" allows you to manage
      1. Share your documents
      2. Rename your documents
      3. Delete your documents
      4. Manage sharing permissions for your documents
         1. Click "Share" to view a full list of all shared persons and their permission levels

While in a Document

1. Click on the "ReviewShare" tab
2. If not already open, click the arrow to open the "Review" pane
3. Click the -/+ icon to view:
4. Current Reviewers
5. Contributor History
CommentsThis tab will tell you whom you've shared the document with.

Why Can't My Student Share a Document with Me?

1. In order for your students to successfully share a document with you, you must activate your account as a faculty or tutor. To activate your account, do one of the following options:
   1. Log into your IntelliWriter account via your LMS (Canvas, Blackboard, D2L, etc.) 
   2. Follow the Self-Registration Process 

Why Can't I Comment on or Edit

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a Shared Document?

The document's author decides on the permission level which you will have as they share it with you*. There are three permission levels the author might have selected:

1. Read - Comment – – the shared to person can only read your document, they cannot change you writing or interact with your document in any way. This is the lowest permission levelComment – the shared to person can read your document, and also edit, and add their thoughts or suggestions as comments. They cannot alter or change your writing in any wayWrite – the . This is the highest permission level.
2. Write – the shared to person can read , comment on, or write in your document. Writing includes adding to your writing, deleting sections, or performing other actions. 
3. Read - the shared to person can only read your document; they cannot change your writing or interact with your document in any way. This is the highest lowest permission level.

*If you feel the author has provided you with the wrong permission level, ask them to change it to the proper level. As soon as they make the change, it will take effect in your account.

Why

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Text might be highlighted for one of two different reasons:

1. The text might be highlighted using the "Background Color" functionality in the Font section of the Ribbon.  To remove the highlight or change the color:
   1. Select the text
   2. Click the bold "A," which is highlighted in yellow, at the bottom right of the Font section of the Ribbon
   3. Select a color, or click "More Colors" for a full list of color options
   4. To remove all highlighting, select "Automatic" at the top of the color list
2. The text might be highlighted because you or someone with which you shared your document has added a Comment specific to that section of text.  To view the comment:
   
   1. Click the "Review" tab
   2. Click the "+" button to the left of the Comments section in the Review pane. 

How Long is My Subscription?

Each teacher licenses is a 365 day subscription, starting from the date of purchase. That means you can use CorrectEnglish for fall, winter, spring, and summer classes, simply by adding or removing students!
To check the number of days remaining in your subscription:

1. Click "Settings"
2. Scroll to "Subscriptions"
3. The number to the right of "Days Remaining" is the length of time left in your subscription

How Long are My Students' Subscriptions?

Each student subscription is a free feature of your teacher account.  Each of your students' subscriptions will be for the length of time remaining in your subscription.  As you renew your account, their accounts will be renewed as well. 

How do I Change/Reset My Password?

From outside of your account:

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Can't I run a Cite.ai report?

Institutions that have activated the Cite.ai feature will show a "Check My Writing" button under the Cite.ai log in the Resources tab. If that button does not appear, your institution has not enabled this feature. Confirm with your institution if you should have access to Cite.ai.