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If you feel the author has provided you with the wrong permission level, ask them to change it to the proper level. As soon as they make the change, it will take effect in your account.

Why Can't I run a Cite.ai report?

Institutions that have activated the Cite.ai feature will show a "Check My Writing" button under the Cite.ai log in the Resources tab. If that button does not appear, your institution has not enabled this feature. Confirm with your institution if you should have access to Cite.ai. 

Why is Text in My Document Highlighted?

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