A bug in C3VoiceProxy (service name: C3VP, an independent service in C3Voice server, it receives AMI events from Asterisk, correlates them to make C3Voice events and sends them to API subscribers, currently it supports 2 APIs - one for VCRM connector and the other for Soft Attendant Console) the caused caller id be presented as called id in VCRM click-to-dial was fixed.
Nagios (service name: nagios) with check_sip plug-in was added as an independent service in C3Voice server
It monitors Asterisk by sending SIP OPTIONS message every minute
If no response is received after 4 attempts (the number of attempts is configurable) it concludes Asterisk is unresponsive. It then saves the Asterisk log and restarts Asterisk.
In addition it sends email notifications to the configured list of recipients when the above incident occurs