The Related Info section shows information related to the contact, account associated to the ticket as well as the ticket history.
Ticket
The Ticket History will show any updates that have been made to the ticket along with who made the change (Name), the status of the ticket at the time of the change (Status), and when the change was made (Date & Time).
Contact
The Contact History will show all tickets that have been associated to the contact on this ticket.
Account
The Account History will show all tickets that have been associated to the account on this ticket.
