Date | C3VCC | BWVCC |
2013-11-03 | *Supervisor Barge-in added *Caller’s number added to agent’s phone display * Duplicated agent sign-in in reporting prevented *Both VCC Asterisk and VCC App logging improved *VM call can be transferred, moved to queue or escalated *Agent creation process streamlined | (This feature exists in BWVCC) (This feature exists in BWVCC) * Duplicated agent sign-in in reporting prevented *Both VCC Asterisk and VCC App logging improved *VM call can be transferred, moved to queue or escalated *Agent creation process streamlined |
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