Delyte Ticket Handling
Delyte ticket handling now filters out auto-replies so that you don't receive away messages
Delyte Exporting Update
Delyte has added a "Solutions Field" when exporting tickets so that you can see the solutions easily
Delyte New Functionalities
Filters can now be approved by a site administrator and made public for the entire organization to use.
For quick addition of tickets information to the FAQ list, a new "Add to FAQ" button has been added
New merge action functionality is now available on the individual leads page